Privacy Policy

1 Introduction & Overview

This Privacy Policy describes how the AI Business Representative application ("LeadVault", "App", "we", "us", or "our") collects, uses, stores, and protects personal and business information. This application functions as an interactive digital business card, automated AI customer representative, and mobile customer relationship management (CRM) platform.

We are committed to transparent, privacy-centric, and responsible data practices. This policy outlines our handling of your information based on the App's technical architecture.

2 Information We Collect

Depending on how you interact with the App, we collect and process the following categories of data:

• Account Information: When registering an owner account, we collect your email address and authentication credentials. Authenticated user identifiers (UUIDs) are generated to maintain your session securely.
• Business Profile Information: Information you provide to create and publish your digital business card, including your full name, professional title, company name, biography, phone number, business email, website, WhatsApp contact, physical location/address, business hours, and custom links.
• Profile Media & Catalogue Assets: Profile avatar photos and product/service catalogue photos selected from your device. If you link video demonstrations, we store the respective video URL.
• Inbound Visitor Leads: Contact inquiries submitted by clients or visitors via your digital business card or AI representative, including visitor name, phone number, email address, company or source, lead status, requirement notes, and automated lead scores.
• Booking & Appointment Details: Consultation schedules requested by clients, including client name, email, phone number, requested service topic, preferred date and time, and consultation notes.
• AI Chat Inquiries: Inbound messages, questions, and conversational history exchanged between visitors and your AI Business Representative.
• AI Response Reports & Feedback: When you flag or report an AI assistant response, we store the reported response snippet, the selected feedback category (e.g., inaccurate, unsafe, or off-topic), your optional comments, and a timestamp to review and improve response safety and accuracy.
• Voice Input (Speech-to-Text): When voice chat is enabled, audio captured via the microphone permission (RECORD_AUDIO) is transcribed into text in real time using device speech recognition services. The underlying audio streams are not permanently archived on our servers; only the transcribed text query is processed.

3 Storage Architecture: Local vs. Cloud

4 AI Processing & Third-Party Service Providers

5 How We Use Information

We use collected information solely to provide, maintain, and enhance application functionality:

• To render, share, and distribute your digital business card and QR code.
• To power your automated AI representative for customer inquiries.
• To organize and display client inquiries and appointment bookings in your CRM dashboard.
• To review reported AI responses and improve the accuracy, safety, and business relevance of replies.
• To back up and synchronize your business profile across authorized devices.
• To enforce monthly AI usage limits according to your selected plan.

6 Data Retention, Security & Deletion

7 Children's Privacy

The App is a professional commercial software tool and is not intended for children under the age of 13 (or 16 in relevant jurisdictions). We do not knowingly collect personal data from children.

8 User Rights & Contact Information

Depending on your jurisdiction, you may have rights to access, update, correct, export, or delete your personal information.

9 Updates to This Policy

We may revise this Privacy Policy periodically as the service evolves. Updated versions will be accessible directly within the application and on this public page with a revised effective date.